We want you to be happy with your purchase and any item may be returned for refund or exchange within 7 days of receipt.

Goods must be returned in original packaging and re-saleable condition. Refund of the purchase price of the goods will be made via your original payment method. You will not be refunded the original postage and packaging charge and will be responsible for the cost of returning the goods to us. We recommend that when returning goods a recorded delivery method is used. We reserve the right to charge an admin fee of £1.50 for the return of unwanted goods to cover credit card processing fees and other handling costs.

Goods requiring exchange will be replaced with the corresponding standard carriage charges as outlined above.

Faulty Goods

The pet products we supply have been selected for their quality. In the unlikely event of receiving faulty goods please notify us within 24 hours of receipt. You will be given the option of receiving a replacement or full refund. If on return to us the goods are found not in fact to be faulty they will be returned to you and the appropriate carriage charged.

We will not be held responsible for any damage caused by you, for example, whilst assembling an item.

When wishing to make any return please contact us first for authorisation and so that we may advise the correct addressing details - thank you.