|
Subject to stock availability, we aim to despatch your order by the end of the next working day. In the majority of cases orders placed before 12 noon will be despatched on the same day. Should any items be out of stock we will notify you of an estimated delivery time and you will be given the option of cancelling your order if the delay is not acceptable.
Standard delivery for small orders under £5.00 total basket value is charged at the reduced rate of £2.95. These orders will be sent via 1st class mail. Delivery for orders with a total value of between £5.01 and £75 is charged at £4.25 per order. Larger items are sent by 48 hour carrier and a signature will be required. Smaller orders are sent using Royal Mail 1st class postal service and may also require signature. Your order should normally reach you within 3-5 working days although items to some outlying addresses in the UK may take longer to arrive. If the goods have not arrived wthin 7 working days of placing your order, please notify us immediately. We can accept no responsibility for non delivery of goods that are not notified to us within 21 days of placing the order.
In addition to our standard delivery service we also offer the option of express 24 hour delivery for those more urgent parcels. This service is charged at £5.95 per order for orders with a value of under £5.00 and at £8.95 for orders of between £5.01 and £20 order value. Should you require this service, simply select "Express Delivery" at the checkout. Goods will be sent via a 24 hour parcel service or Royal Mail Special Delivery with guaranteed next working day delivery, signature will be required upon receipt. Please note that orders must be placed by 12 noon to enable same day despatch with this service.
Delivery days for items sent by courier and special delivery are Monday to Friday only eg an item despatched on a Friday via 48 hour courier will not be delivered until the following Tuesday.
Orders of £75 and above will be delivered free of charge to UK mainland addresses. Should you prefer express delivery on these higher value items then simply add the express delivery charge of £8.95 to your shopping basket as normal.
All prices quoted above are for delivery to a single address on the UK mainland. Please contact us for a quote for postal charges to none mainland addresses or multiple delivery addresses.
If you have a particular delivery requirement please advise us at the time of ordering and we will endeavour to meet your requests.
The costs for re-delivery of goods that have been returned undelivered to us, for whatever reason, will be at your own expense, payable prior to any such re-delivery attempt.
We are pleased to also offer delivery of smaller items to Europe for £12.65. These charges cover items travelling as small packets via airmail up to a maximum weight of 1kg. Packages weighing in excess of 1kg but not more than 2kg will be charged at this standard small packet rate plus 20p per 20g thereafter. You will be advised before despatch if this applies to your order and will be given the option to cancel if you so wish. We regret that overseas carriage charges for larger items or those in excess of 2kg in weight are prohibitive and we would be unable to supply in those instances
|